Goal in this role is to learn, demonstrate mastery and grow into an assistant account manager.

Entry-level account service role within our creative agency, providing day-to-day support to account leader on specified accounts, and to broader teams —creative, digital, strategy. This client service role involves support on projects from inception to implementation — managing project details and deliverables, helping to manage budgets, creating efficiencies and optimization of projects and team and client communications.

Reports to:
Account Supervisor/Director

Employment details

• Full-time, exempt

• In-office role, with some flexibility

• Year-round summer hour Fridays (off at 1:00pm on Fridays unless meetings/workload requires different)

• Medical insurance (premium 80% paid by Kick) + ability to opt in to voluntary dental insurance

• 401k plan (eligible after 6 months of employment)

• Yearly profit sharing and 3% safe harbor guarantee, when eligible for 401k

• Short-term and long-term disability insurance coverage

• Apple agency, Microsoft & Adobe software

• Support supervisor

  • Demonstrating competency, show you can take tasks off of their desk and deliver

• Team communications

  • Internal meeting project status notes/reports

  • When mastery shown, expand into client call reports and tactic status updates

• Client mastery

  • Dig in deep and understand all aspects of a client’s business

  • Understand business goals and objectives

  • Competitive landscape audits

  • Understand role of research and different types

  • Marketplace shifts and implications

  • Learn & understand clients’ audiences

  • Understand client budget reporting needs

• Agency mastery

  • Understand and learn brand + communications strategy from supervisor

  • Understand and learn tactic differences and how to implement/activate

  • Help supervisor build project scope and estimate documents

  • Help build “Creative Briefs” with supervisor — learning format and filling in specific sections

  • Build “Job Form” direction for supervisor approval, share with team

  • Understand what timing a project/tactic takes — developing timelines

  • Understand deliverable expectations — client due dates, material close dates, printer timelines, proof reviews, proofing, etc.

  • Wrangle and own details for a project, gather client assets, share with team, help manage on server

• Develop internal team relationships

  • Build team trust and confidence in capabilities

  • Help broader team’s needs be communicated to supervisor and possibly client

• Develop client relationships

  • Communicate with clients on specific project details

  • Show mastery of the details to give clients confidence in abilities

  • With mastery, bigger communications opportunities with client given

• Listening, learning, supporting, client service

• Meet expectations & exceed them

• Bring joy and delight to the team

• Help further Kick’s business
  (office delight, social, new biz, etc.)

• Organizational and multitasking skills

• Strong written, verbal and timely communicator

• Detail oriented

• Ability to listen and follow direction well

• Ability to problem solve

• Initiative and a self-starter coming with ideas

• Proactive and prepared for self and team

• Efficiency seeker helping to streamline processes

• Curiosity with a desire learn about the client businesses, agency processes and business

• Professionalism

• Collaborator — able to work effectively with clients, team members, 3rd parties

• Bachelor's degree or equivalent industry experience

• 6mo-1yr+ of agency or relevant experience